Miscellaneous

Welcome > FAQ > Miscellaneous

• You’ve mislaid the instruction leaflet?
• I need some parts for the old NUK Electric breast pump, can i still buy them?
• I've just had a baby. Would you be able to send me some samples of your products?
• We have had a multiple birth. Can you offer us any support?
• Do NUK toy animals pose any health or safety risk?
• Comment regarding bisphenol-A from synthetic materials

 

You’ve mislaid the instruction leaflet?

...no problem. Our Service Point section offers Instructions and Manuals for direct download. Click on the icon below for a list of downloadable manuals.

You can’t find your product on the list? Let us help you.

Postal address:
Simes Australia Pty. Ltd.
PO Box 335
Kent Town SA 5071

email: info@simes.com.au

Customer Service (freecall): 1800 804918

 

 

 

I need some parts for the old NUK Electric breast pump, can i still buy them?

Yes, most of the parts are still available from head office in Adelaide.  Please contact the customer service centre on 1800 804918 to order your parts.

 

I've just had a baby. Would you be able to send me some samples of your products?

We are very pleased that you are interested in the NUK products and we are certainly prepared to send you comprehensive information brochure. This will contain all sorts of useful information on our product range.

We currently offer various samples at Pregnancy Babies and Children's Expos as well as in the "Hello Babe" bag that are offered by many hospitals. However, we hope you will appreciate that we are not able to provide free samples to the thousands of people that write in every year. We hope that you choose NUK on the basis of being a premium orthodontic baby brand that has been on the market for over 50 years.

You will find NUK products in pharmacies, baby stores, discount department stores (like Target), some supermarkets and various mail order companies.

If you have any further questions please email info@simes.com.au

 

Comment regarding bisphenol-A from synthetic materials.

For over 50 years we have manufactured NUK branded products which are designed to ensure the healthy development, safety and satisfaction of babies and infants. Our claim to high quality is demonstrated by our no-compromise approach to the selection of raw materials as well as to product safety, environmental compatibility and continuous quality control. Since founding our company, we have carried out in-depth research to make sure that the products we market for babies are in line with the latest scientific findings both in terms of form and materials used. Here we take advantage of the knowledge of the medical profession, chemists and process engineers working in close cooperation with our in-house research team.

This also applies to our NUK plastic bottles made of polycarbonate (PC). The recurrent debate about the harmful effects to health of bisphenol-A (BPA), a raw material for polycarbonate, is offset by studies performed all over the world. The result: At the levels in which BPA normally occurs, it is entirely safe.

Very stringent limit values are in force, in particular for the release of bisphenol-A in foodstuffs. In the case of NUK PC bottles the release of BPA into food cannot be detected. This has also been confirmed by Germany's Federal Institute for Risk Assessment (BfR) in its publication about bisphenol-A in baby bottles issued on 29.01.2007:

"The following also applies to baby bottles made of polycarbonate: the amount of BPA released into baby food by such bottles must ensure that the intake of bisphenol-A by babies never exceeds the TDI value*. This is the case with the bottles sold today and standard usage of these bottles. Food surveillance performed by the authorities has been unable to detect bisphenol-A when making spot checks of the content of baby bottles heated using standard household methods. The BfR does not consider there to be any risk to the health of babies who are fed using bottles made of polycarbonate. The institute does not therefore believe it is necessary to dispense with polycarbonate bottles."

When using baby bottles made of plastic:

Bisphenol-A is converted into polycarbonate and forms a strong bond in this material. We nevertheless take the public debate about an increase in the release of BPA when heating PC bottles filled with baby food in microwave ovens very seriously. To avoid any risk we started labelling our products made of PC as not being suitable for use with microwaves many years ago.

If you are in a hurry, we recommend first heating the food or liquid in question in a glass or china container in the microwave and then transferring it to the baby bottle. The contents should then be stirred well as heating in the microwave causes the inside of the food to become much hotter than on the outside.

Plastic bottles are not as scratch-resistant as glass bottles. If a metal spoon is used to stir the contents when making up a baby bottle, scoring and surface scratches may result. We therefore recommend replacing bottles displaying any obvious scratches – this may occur at around six months.

Baby bottles should be washed and rinsed thoroughly before use, whatever material they are made of.

Besides bottles made of polycarbonate (PC) NUK also offers bottles made of polypropylene (PP) an. Polypropylene is also a synthetic material but does not contain bisphenol-A. PP bottles are just as light as PC bottles and can easily be identified by parents by the milky colour to the bottle. Baby bottles made of glass have proven their worth over the decades – one of the reasons why they are still a fixture in NUK's range in this age of lightweight plastics.

Your MAPA Parents’ Service/Legal Department, Zeven, April 2008

* The TDI value is an estimate of the amount of a substance, expressed on a body weight basis that can be ingested daily over a lifetime without appreciable risk to health.